PROTEUS / LEGAL
Refunds and complaints
Version: 6 November 2026
Contact the seller on Discord if Proteus malfunctions. Diagnostic steps help identify the cause, but do not replace statutory rights or legal rules on the burden of proof.
Report and evidence
Provide purchase evidence, application and Windows versions, configuration details, reproduction steps and available evidence such as an error message, screenshot, video or relevant log. Share only necessary information. The seller reviews the material and may suggest safe checks on your computer to distinguish a product defect from an incompatible environment or external interference.
Checks on your computer
Start with the least intrusive diagnostic methods. Remote access requires separate voluntary agreement on its scope, time and connection method; unrelated files, messages and payment data are not required. Refusing remote access does not itself remove complaint rights. The seller being unable to reproduce the fault personally is not an automatic reason to reject a claim; all evidence and applicable proof rules must be considered.
Correction and remedies
If an advertised feature fails because of a product defect, the seller offers free correction within a reasonable time. Where correction is impossible, not completed within a legally required or reasonable time, or an immediate remedy is legally available, the buyer may seek a price reduction or termination with reimbursement as applicable. Amounts and refund deadlines follow applicable law and the transaction. Additional evidence requests cannot shift a statutory burden belonging to the seller onto the buyer.
Conflicting software and misconduct
If third-party interference causes the fault, the seller may suggest repeating the check after stopping that interference. Merely having a debugger, decompiler or traffic analyzer, or conducting lawful research, is not an automatic ground for denying a refund or revoking a license. Proven attacks and material breaches are handled under the license terms; accrued statutory refund claims do not automatically disappear.
Distance-contract cancellation
Distance-contract withdrawal rights are separate from defect remedies. Where applicable, loss of a digital-content withdrawal right requires prior express consent to supply, acknowledgement of the consequences and proper contract confirmation. Entering a key or downloading alone does not replace that procedure. This site does not currently record such consent; the Discord sale process must be arranged appropriately before relying on an exception.